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Some organizations such as Hotels, Restaurants, Education Centers, Consultants, Public
( a1 Q+ E6 k' r1 I2 SServices, among others, perform monitoring and measuring activities utilizing as9 ?2 I D8 f, R5 ]
“monitoring or measuring equipment” surveys, examination papers, questionnaires, statistical' F% V1 i0 F1 j/ ?
reports, etc, due to the nature of their product.: ?' Z7 y \# n' p) \1 f
These types of “equipment” should be controlled and validated accordingly to ensure" {$ J& s% D* g/ }' H
that they provide consistent means of monitoring and measurement of the processes,. J6 X( y3 p/ Y& K* r3 \( D' V
product/service and customer satisfaction. D! ^7 }+ d6 _, l4 a" g
It is appropriate to address these types of “equipment” whilst auditing conformance with
5 H% y/ _" v% \clause 8.2 “Monitoring and Measurement”. If an organization can demonstrate appropriate/ ^' F7 i0 v4 l2 E/ A
controls of such “equipment” under this clause, an auditor needs to realize that not* W9 |- X& d$ r J: |- o- ~9 ]
all the requirements related to Clause 7.6 may be applicable for such “equipment”.
8 l2 F$ E% Y; hThe auditor needs to understand how the organization performs process control and the8 ~/ J9 n+ J2 W0 {, Y# D
impact that the information, obtained from using these types of “equipment”, has on this
' Y7 T0 W- f9 L- R' x, G0 }1 Y7 fprocess control.
) n( O& K" A: U: h1 m1 vWhen the impact is relevant, auditors should evaluate issues such as:
; A8 G% s3 U4 V! E1 w% j- How the organization validates that “the monitoring and measuring equipment” is
4 B% p& A4 A( t0 A) J7 A8 A8 }consistent with the monitoring and measurement requirements.
" x5 {7 T( ? P# I6 }- How the organization assures the information validity and the consistency of the5 F$ m; [: O" L8 i
results.
! W H* j+ J9 V( U, t0 g* _: Z: `- The competence of those responsible for using “the monitoring and measuring
. a3 s4 I x) Y! D, H1 ^; Requipment”
8 o( o/ Z9 d3 i" B3 s. [& ~From the description above, the organization should be able to decide whether or not all6 g5 h+ _( C6 _
or part of the requirements of clause 7.6 may be excluded. It is stressed that just because
$ x3 ^/ X- U8 J9 m" A, l. c: man organization does not have measuring equipment that needs to be calibrated/ M. @" I2 {' X
does not mean that it can automatically exclude compliance with the whole of clause" U; E, j. Z6 a/ U! }# J6 H7 W
7.6; to do so would require that it also does not do any monitoring or measurement (see particularly the first two paragraphs of clause 7.6) and that it does not use any monitoring/ Q& p: D$ N) ^- B, G% _( {) |
or measuring equipment. |
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