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发表于 2011-3-21 10:29:33
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Some organizations such as Hotels, Restaurants, Education Centers, Consultants, Public
/ k6 D( S5 i7 QServices, among others, perform monitoring and measuring activities utilizing as# b) O( X# c* l2 I7 v1 G
“monitoring or measuring equipment” surveys, examination papers, questionnaires, statistical9 s- e1 T+ K, j) ?; b3 R
reports, etc, due to the nature of their product.
6 m' @5 ~5 [: e( C& \: lThese types of “equipment” should be controlled and validated accordingly to ensure# Q" \. P6 B% E4 M' e1 R' T
that they provide consistent means of monitoring and measurement of the processes,
/ P/ S1 |8 N9 q2 dproduct/service and customer satisfaction.
3 ^" k5 l9 m. B7 EIt is appropriate to address these types of “equipment” whilst auditing conformance with
$ j" r* j8 S5 r' S j$ Dclause 8.2 “Monitoring and Measurement”. If an organization can demonstrate appropriate: c6 o; v% y4 }
controls of such “equipment” under this clause, an auditor needs to realize that not
9 L- X8 e2 e# j3 V. j! ~all the requirements related to Clause 7.6 may be applicable for such “equipment”.
7 `7 R# G4 e2 I9 JThe auditor needs to understand how the organization performs process control and the, _! Q+ u4 z( l# k
impact that the information, obtained from using these types of “equipment”, has on this
: ]( r& o- e# p3 M K% eprocess control.0 }$ h# `: }3 _! w5 i
When the impact is relevant, auditors should evaluate issues such as:
& J1 a0 X8 a* v6 j Q, H- How the organization validates that “the monitoring and measuring equipment” is- m7 b3 h1 E, k* e0 g- W* |/ f- Z
consistent with the monitoring and measurement requirements.$ Q8 w" S$ N* E' ]
- How the organization assures the information validity and the consistency of the% A# s5 f& R, M8 V. k8 b% ?3 Z
results.
: M$ @0 S' k: L, e/ Q3 l4 ?" W7 n8 J2 D- The competence of those responsible for using “the monitoring and measuring2 V( ?- K- |, V% V/ k
equipment”
0 [- f2 ~# z! X3 i5 A# F, nFrom the description above, the organization should be able to decide whether or not all! W g. r# N4 D
or part of the requirements of clause 7.6 may be excluded. It is stressed that just because
1 [9 M7 e" U! U% D6 Qan organization does not have measuring equipment that needs to be calibrated# \# c* r- Z: \% h
does not mean that it can automatically exclude compliance with the whole of clause
% M$ i- ~0 @, p0 u, j! |+ w% j7.6; to do so would require that it also does not do any monitoring or measurement (see particularly the first two paragraphs of clause 7.6) and that it does not use any monitoring
2 E7 e; l* w( Z3 S# Q5 I) hor measuring equipment. |
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