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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
! ^( Z1 P0 L- [9 H5.4.1.1 Quality objective--Supplemental6 g, ]5 @; e; l8 `; T; D* N
Top management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.7 X9 E0 A. V7 [# i& Z
Failure:
. S. J7 j" m( [; kQuality objectives management process was not implemented effectively.
W$ [7 C9 Z: j5 {0 IEvidence:
# H2 X# P1 v& W0 \; ?# H! d1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .
/ P+ D/ d {# R5 F* ]* f8 w2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.% J8 ?" M7 D$ H
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