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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.- r* \& Y) f; }
5.4.1.1 Quality objective--Supplemental
* J0 P# Y) ?: ?+ ]) {Top management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.
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% Z! G, Z# R' V! Y4 zQuality objectives management process was not implemented effectively.
5 L4 n; o6 h3 f* H- ], m! ?Evidence:' x- M9 ~# y6 d1 J2 N
1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .6 m+ } B. E9 _. l7 B
2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.
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