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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
' X' v" V6 a v( B5.4.1.1 Quality objective--Supplemental
9 k, i& H' u8 @/ z( KTop management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.
: N$ @* ?6 ~: f2 U2 R! PFailure:
, M$ X3 L9 J$ d$ jQuality objectives management process was not implemented effectively.& X6 X& V% [& S6 J
Evidence:4 Q6 ]# C- t) K1 u
1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .4 w- W/ t" T8 X
2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate. B0 j: i2 [. ?" F, I m/ L
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