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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.& g8 M9 q0 A- ^
5.4.1.1 Quality objective--Supplemental- l. @/ D8 D' v( m! M
Top management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.' H5 d! t" K7 M4 o
Failure:* p2 U% G0 D" m" b
Quality objectives management process was not implemented effectively.
4 b4 t, h+ A& E vEvidence:
- T- Y4 b6 G9 |$ g, v1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .
- j+ z: i5 B; g' K4 y' E2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.5 J/ C8 f8 [# m$ _" {
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