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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
: T/ {9 K9 I" N* ?5.4.1.1 Quality objective--Supplemental
+ T; o8 Z+ J2 V7 j- C* e8 L8 bTop management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.
3 ^% W& j. j7 A, F5 ^$ EFailure:) f1 u/ w" A6 L0 \; w+ |' w
Quality objectives management process was not implemented effectively.
, P( Y+ A `) r7 o* w* lEvidence:
& U) {# s( ]+ l, U8 c1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .
7 C) X: @1 _& n$ ~# h2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.
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