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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.1 F, L- N+ @+ w) V' P
5.4.1.1 Quality objective--Supplemental
5 m8 x: i. v8 w8 n) A# dTop management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.
7 p+ G7 [4 ?. k4 o& q1 [' l2 zFailure:, S) Y" o1 g# a1 L) ~$ ?0 C2 l/ n
Quality objectives management process was not implemented effectively.
! g3 q' v* w8 N/ |- Q' R' U; MEvidence:9 m4 u/ \2 H) q# v
1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .9 p, O+ M, M! x$ A
2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.# a/ F) X" ^+ d6 k
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发表于 2011-4-9 11:17:48
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