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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
2 P, s* H/ ]1 N5.4.1.1 Quality objective--Supplemental
8 m: C7 R" {( h8 ^! c' NTop management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.2 Z1 `( ^2 v8 T
Failure:
$ v o. W* I. O2 O0 jQuality objectives management process was not implemented effectively.5 Z& C7 a1 Z' t4 h& t+ v, I
Evidence:
% E7 b* u. V/ j6 v1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .
% o( ~7 l7 G6 B# p+ S2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.* B- J" E& t* F1 k6 [5 G$ l( z
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