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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.9 I# z; z4 I7 {: g2 h
5.4.1.1 Quality objective--Supplemental
5 T; j! ~% @+ s! P4 ?, j7 Y, `3 j$ `Top management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.) S* a2 u( `% X X% e1 `
Failure:
( G$ K4 ~% o: }% w* @2 @! J, AQuality objectives management process was not implemented effectively.3 X5 ~% i- s5 L0 u% q- M2 j
Evidence:
# o1 e1 V% e! t; ]4 O- j" S0 s1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .
, ?4 ~* n+ ? v9 s+ U2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.
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