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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
, s8 g6 D) u; E7 _, P5.4.1.1 Quality objective--Supplemental; F `% p) S! m+ H* A8 D
Top management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.7 z. t, z- b8 O ?0 R; B" ^ n
Failure:" Z8 A8 j% i5 H3 w' o
Quality objectives management process was not implemented effectively.4 r# C( A. D8 @1 x. B
Evidence:+ d; z; M/ V: u& p1 t
1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .0 F: ~+ k0 |# Q* g: |/ R
2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.
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