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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
+ V) |" z x: ?7 G3 U/ e6 r5.4.1.1 Quality objective--Supplemental. R3 E* y' r4 N3 l
Top management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.; A2 f8 ^2 f& @; s) R* |
Failure:2 w5 x5 G7 l3 ?4 b% j
Quality objectives management process was not implemented effectively.
7 l- A* r2 K" c* _" j* aEvidence:
2 R$ A2 K2 G- a9 C+ Q8 l$ H* w1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery ./ M" O/ X; A, |
2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.
P3 B" M2 y: }' P4 Z |
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