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我们都知道,管理体系是各种要素组成的。每一个要素就是一项工作。为什么有的工作在组织里做的好,而有的工作又在组织里做不好呢?其实答案很简单。把这个搞明白,对体系的运行和审核有很大的帮助。 Everyone knows management systems are consisted of all kinds of elements. Each element is a piece of work. Why some can be put into practice very effectively in the organizaion? But others are not very good. Actually, the answer is very easy. To understand this, it’s helpful to implement and audit systems. 各种要素可以一分为二,一是日常要做的工作,也是组织的核心业务工作,没有这类工作,组织无法正常运行和生存。二是管理类的工作,如果不做,不会影响组织的正常运行和生存,但会影响组织的绩效。 All kinds of elements can be divided into two. One is ordinary work, the key business process. Without it, the organizaion can’t be operated regularly. Another is related with management. It won’t affect business except performance. 对于前一类工作,组织往往是做的好的。如果对组织的业务不熟,体系推行人员或审核员其实不用花费太多的时间去深究,就是深究了也没什么结果,因此不是他们的工作重点。 For the first, it takes system workers or auditors, who aren’t familiar with organizations’ operation specially, no more time to study, for the latter has done it well as usually. No accepted expectation comes out. So, It’s not the focus of their work. 而后一类工作,往往是因为推行体系而强加给组织的,组织内部的人员不乐意或者不知道如何做,因此一般也做不好,是审核员喜欢找茬的地方,也是体系推行人员的工作重点。 But the second is pressed to organizations while operating sysem. Employees aren’t willing to do it or don’t know how to do it. Generally, it can’t be finished as expected. And it’s the space for auditors to look for problems, for inner system workers to pay more attention and resolve it. |