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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
4 l4 s5 x F X! z G5 A& j5.4.1.1 Quality objective--Supplemental# [) Z, v2 c) e/ d) ~- }0 x
Top management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy., c% I( ~( ]4 z6 H6 n. e4 D
Failure:
6 z" l2 C: p" H" s7 @4 TQuality objectives management process was not implemented effectively.6 O T/ c* X( L8 X/ ~ g7 @
Evidence:
; Y5 `! s. c+ C" C. `$ I$ s1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .; W( s# L; T7 t8 q' j0 m/ [
2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.0 i" i( u2 y* ^3 y+ X& D
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发表于 2011-4-9 11:17:48
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